CALL CENTRE MANAGER COURSE
- Clearing the Barriers
- Building the Foundation
- Using the Tools
- Understand performance management
- Performance-planning meeting
- Appraising employee’s performance
- Legal appraisal
- Performance improvements
Call Centre Management
- Call centre fundamentals
- Call centre technology
- Employee motivation and monitoring
- Employee management
- Customer management
- Managing for excellent service
- Communicating information to executives
Customer Relationship Management
- Customer loyalty
- CRM basics
- Preparations for CRM
- CRM implementation
- eCRM customization and goals
CASH PRICE: R3 995.00
TERMS: R4 499.00 (R1 574.65 Deposit + 6 x Monthly instalments of R487.39)
Registration is open! Start your Distance Learning course today.
16 years of age or older
Understanding of English Language
HOW IT WORKS
Study Manuals, Study Guides, Welcome Pack and Student Card are couriered to learners within 5 working days. Assessments/Assignments are completed and returned to IT Academy. Certificates are couriered to learners on course completion.
COURSE FEE INCLUDES
Study Guides and Study Manuals
IT Academy Course Mastery Certificate
ASSESSMENTS / ASSIGNMENTS
Completed assignment are returned to IT Academy for marking by our qualified Assessors who are subject matter experts with extensive industry knowledge.
On successful course completion learners will receive IT Academy Course Mastery Certification via pdf and registered mail.
IT Academy’s Technical Support team are qualified subject matter experts who can be contacted via telephone or e-mail.
CompTIA - 512759
Microsoft Imagine Academy - 1204038185
MICT Seta - ACC2011/01/684
ICDL - 150307
ITA – 79
WHY ENROL WITH IT ACADEMY
IT Academy was established in 2008, with over 5 500 registered learners in the past 5 years. We offer exceptionally high quality courseware coupled with mentoring/support throughout the learner’s course duration.
HOW TO ENROL
To register for this course please click here.
IT SA Computer Services & Solutions (Pty) Ltd.
First National Bank
Branch code: 250655
(Please e-mail proof of payment to email@example.com using your surname & course title as a payment reference).
Tel: 086 000 0895
Tel: 021 863 1325
Tel: 021 914 1789
Fax: 021 914 1676
1st Floor Convention Towers,
Cnr Heerengracht & Coen
Steytler, Foreshore, Cape Town, 8001