CUSTOMER SERVICES COURSE
Excellence in Service (Basic)
- Customer service fundamentals
- Customer service skills
- Customer management
- Customer communication
Telephone Courtesy and Customer Service
- Quality Customer Service
- Proper Telephone Skills
- Understanding Customer Needs
- Managing the Customer’s Perception
Face to Face Communication
- Face the Facts
- Practice Your Nonverbals
- Choose Your Words Carefully
- Listen Closely
- Communicate Across the Miles
Calming Upset Customers
- The Importance of Calming Upset Customers
- Why Customers Get Upset
- Preventing Behaviours That Irritate Others
- Practicing Behaviours That Calm Customers
- Tips for Managers
- Clearing the Barriers
- Building the Foundation
- Using the Tools
CASH PRICE: R3 999.00
TERMS: R4 499.00 (R1 574.65 Deposit + 6 x Monthly instalments of R487.39)
Registration is open! Start your Distance Learning course today.
16 years of age or older
Understanding of English Language
HOW IT WORKS
Study Manuals, Study Guides, Welcome Pack and Student Card are couriered to learners within 5 working days. Assessments/Assignments are completed and returned to IT Academy. Certificates are couriered to learners on course completion.
COURSE FEE INCLUDES
Study Guides and Study Manuals
IT Academy Course Mastery Certificate
ASSESSMENTS / ASSIGNMENTS
Completed assignment are returned to IT Academy for marking by our qualified Assessors who are subject matter experts with extensive industry knowledge.
On successful course completion learners will receive IT Academy Course Mastery Certification via pdf and registered mail.
IT Academy’s Technical Support team are qualified subject matter experts who can be contacted via telephone or e-mail.
CompTIA - 512759
Microsoft Imagine Academy - 1204038185
MICT Seta - ACC2011/01/684
ICDL - 150307
ITA – 79
WHY ENROL WITH IT ACADEMY
IT Academy was established in 2008, with over 5 500 registered learners in the past 5 years. We offer exceptionally high quality courseware coupled with mentoring/support throughout the learner’s course duration.
HOW TO ENROL
To register for this course please click here.
IT SA Computer Services & Solutions (Pty) Ltd.
First National Bank
Branch code: 250655
(Please e-mail proof of payment to firstname.lastname@example.org using your surname & course title as a payment reference).
Tel: 086 000 0895
Tel: 021 863 1325
Tel: 021 914 1789
Fax: 021 914 1676
1st Floor Convention Towers,
Cnr Heerengracht & Coen
Steytler, Foreshore, Cape Town, 8001