ITILŪ Intermediate Level: Operational Support and Analysis
ITILŪ Intermediate Level: Operational Support and Analysis
ITILŪ 2011 Edition OSA: Introduction to Operational Support and Analysis
ITILŪ 2011 Edition OSA: Introduction to Event Management
ITILŪ 2011 Edition OSA: Introduction to Incident Management
ITILŪ 2011 Edition OSA: Incident Management Interactions
ITILŪ 2011 Edition OSA: Introduction to Request Fulfillment
ITILŪ 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
ITILŪ 2011 Edition OSA: Introduction to Problem Management
ITILŪ 2011 Edition OSA: Problem Management Process Interfaces and Challenges
ITILŪ 2011 Edition OSA: Introduction to Access Management
ITILŪ 2011 Edition OSA: Introduction to the Service Desk
ITILŪ 2011 Edition OSA: Service Desk Metrics and Outsourcing
ITILŪ 2011 Edition OSA: Introduction to Functions
ITILŪ 2011 Edition OSA: Function Activities
ITILŪ 2011 Edition OSA: Technology and Implementation Considerations
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